Cancellation policy

Cancellation Policy

Some items in our store may be offered as a subscription, a pre-order, or a try before you buy purchase. This cancellation policy explains how you can change or cancel these types of orders, as well as standard orders.

Order Processing and Cancellation

Orders are processed within one business day. If you wish to cancel your order, you must submit a cancellation request within this processing period by contacting us at help@nourial.com

If an order has already been shipped, it can no longer be canceled. In this case, you may refuse the delivery. Once the carrier confirms the refused shipment, a full refund will be issued at no additional cost.

Subscriptions

When you purchase a subscription, you will receive recurring deliveries based on the duration and frequency you select.

Your payment details will be stored securely, and you will be charged for each delivery unless you choose to pay in advance.

Some subscriptions may automatically renew at the end of their term. If you do not wish to renew, you may cancel the subscription before the renewal date.

You can cancel or modify your subscription at any time through the links provided in your order confirmation emails.

For more information about refunds related to subscriptions, please refer to our Return Policy.

Pre-orders

When you purchase a pre-order, you are reserving an out-of-stock or upcoming product that is not yet available in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, and charge the remaining balance once the product is ready to be fulfilled.

You may cancel a partially paid pre-order at any time before it has been fulfilled. If the pre-order has already been fulfilled, it can no longer be canceled, but you may request a full or partial refund in accordance with our Return Policy.